Privacy policy

PRIVACY POLICY — ELLICOR XPRESS

Last updated: November 3, 2025

Ellicor Xpress LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ellicor Xpress is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how Ellicor Xpress collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that has been permanently de-identified. We may collect and process the following categories of personal information depending on how you interact with the Services and as permitted or required by U.S. law:

  • Contact details (name, billing and shipping address, phone number, email address)

  • Financial information (payment card details, transaction details, payment confirmations)

  • Account information (username, password, preferences, security Q&A)

  • Transaction information (items viewed, added to cart, purchased, exchanged, returned, cancelled)

  • Communications with us (customer support inquiries, messages you voluntarily send)

  • Device information (IP address, device type, browser type, connection info)

  • Usage information (interactions with our website, navigation behavior, browsing activity)

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you when you interact with the Services

  • Automatically through cookies, device data, and browsing activity

  • From service providers and vendors who handle data on our behalf

  • From partners or other authorized third parties

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to:

  • Provide, manage and operate the Services

  • Fulfill orders, payments, shipping, returns, and exchanges

  • Personalize and improve user experience and product recommendations

  • Authenticate users, secure accounts, detect/prevent fraud or malicious activity

  • Communicate with you about your account, transactions, orders, or customer support

  • Comply with applicable U.S. law, law enforcement requests, and legal obligations

Marketing Consent – Explicit Opt-in Required

For email and SMS marketing, Ellicor Xpress requires explicit opt-in consent. You must actively select/authorize marketing opt-in checkboxes. You may withdraw consent at any time using unsubscribe links or by contacting us.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

  • Shopify

  • Vendors and service providers

  • Business and marketing partners

  • Our affiliates and internal corporate group

  • When directed by you or with your consent

  • For legal, compliance, enforcement or business transition reasons

For more information on how Shopify processes personal information, see the Shopify Consumer Privacy Policy.

THIRD PARTY LINKS

Our Services may contain links to third party websites or platforms. Their privacy policies and terms apply. We are not responsible for their content, security, or privacy practices.

CHILDREN’S DATA

The Services are not intended for children under the U.S. age of majority. We do not knowingly collect personal information from minors under this threshold.

SECURITY + RETENTION

While we implement reasonable safeguards, no system is perfectly secure. We retain personal information as needed to provide services, comply with obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS & CHOICES

Depending on where you reside, you may have rights to request access, deletion, correction, portability, and opt-out of targeted advertising. These may apply only in certain contexts and may require identity verification.

We do not discriminate against individuals who exercise their privacy rights.

INTERNATIONAL TRANSFERS

Your data may be transferred outside of the country in which you reside as part of global hosting, security, and service architecture.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. If we make material changes, we will revise this date and post updates here.

CONTACT INFORMATION

For questions regarding this Privacy Policy or to exercise rights permitted under law, contact us at:

Email: hello@ellicorxpress.com

Store Locations (Pickup / Returns):

  • Austin Store: 6929 Airport Blvd, STE 175, Austin TX 78752

  • Mason Store: 569 S Mason Rd, Katy TX 77450

  • Blalock Store: 1005 Blalock Rd, Houston, TX 77055